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Xwfkv handles silicone toilet brush return requests through one written review so the ordered unused brush set, every holder component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Toilet brush returns are assessed as complete sets: the unused brush head, handle sections, connector, holder shell, lid, collar, liner, tray, base component, supplied spare head, mounting plate, and care card listed for that SKU must remain together. For silicone toilet brush orders, support review may refer to the brush-head geometry, silicone cleaning edges or fins, handle sections and connector, holder shell, lid or suspension collar, removable liner or drip tray, base pad or ring, supplied spare head, unused condition, hygiene, and delivered package condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because a toilet brush is a hygiene-sensitive cleaning item, an eligible non-defective return must remain completely unused, clean, dry, and free from toilet contact, water, cleaning chemicals, odors, stains, residue, hair, dust, scratches, bent handle parts, torn silicone, adhesive installation, or washing. Opening the parcel to count and visually inspect the new dry components does not by itself prevent a return when the complete set otherwise remains in new condition.
For an approved return, place the item securely in clean, sturdy outer packaging and add enough protective material to prevent movement or moisture exposure in transit. After approval, the pre-paid return label will be emailed as a file the buyer can download and print; attach it over any previous delivery label before handing the parcel to the specified carrier. These packing directions help the parcel travel safely and do not reduce any non-excludable consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@xwfkv.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 807 Club Circle, Lakeshore, FL 33854, United States.
In the first email, identify the SKU and brush-head format and state whether the request concerns delivery damage, silicone head geometry, fins or blades, handle connector, holder ventilation, lid, suspension collar, liner, drip tray, base component, spare head, mounting plate, or a missing supplied piece. Clear photographs of visible transit damage or an incorrect unused set can help us compare the delivery with the order record, but photographs are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available unused silicone toilet brush set after the original complete set is approved for return. Head width, handle length, holder footprint, drying structure, supplied components, price, and availability may differ and will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@xwfkv.shop or +1 (223) 229-5125. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).